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Your E-mail*

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Type the letters you see on the picture*

The feedback form allows you to quickly ask a question about the assortment, availability, delivery, payment or website operation. We respond on working days and try to resolve requests promptly. You can write through the form on this page or directly to the email mysoapoptom@gmail.com.

When to contact us

• if you need to clarify the range of ingredients (oils, extracts, peptides, emulsifiers, surfactants, soap bases, hydrolates and other categories)

• for questions about packaging and stock availability

• if you need to know the conditions of delivery within Ukraine and abroad

• when requesting quality passports and certificates

• to get explanations about the cumulative discounts program

• if technical issues arise (authorization, shopping cart, password recovery)

How the feedback form works

The “Contact us” form is simple and takes only a couple of minutes. It is important to fill in several fields:

• first and last name

• email address

• message subject

• text with a description of the question or request

The more detailed you describe the problem, the faster specialists will be able to help. If it concerns a specific order, be sure to indicate its number - this will speed up the search for information.

Why email is more convenient

We work via e-mail because correspondence ensures:

• preservation of the entire communication history

• no risk of information loss

• the ability to work with clients from different countries and time zones

• quick search for necessary order and payment data

The main contact address is: mysoapoptom@gmail.com. Write directly or use the form on the website - both options work the same.

Response time and processing procedure

All requests are processed on working days in the order they are received. The average response time is up to 24 hours. During periods of high load or holidays, delays are possible, but every letter is sure to receive a response.

Customer support

For buyers ordering large batches of raw materials, priority processing of letters is provided. If you are a manufacturer or purchase from 1 kg/1 l and above, indicate this in the subject of the request. This will allow us to provide documents, quality passports and consultations on the use of actives and peptides faster.

Delivery and payment questions

Through the form or email address you can clarify:

• rules for delivery within Ukraine

• cost of international shipments

• transportation times

• the possibility of combining several orders into one package

• payment options for individuals and companies

We cooperate with reliable transport services and provide up-to-date information on tariffs and conditions.

Online support

If your question is related to the use of the website (the cart does not work, the price is not updated, registration problems), technical support will help fix everything. If necessary, specialists can give recommendations on browser settings or the operation of the personal account.

We are open to communication and try to respond quickly and to the point. Your questions help us improve the service and assortment.